YOUR PEACE OF MIND
100% cash on delivery. Return immediately if you don’t like it—no payment required.
Check it when it arrives
Check your case when the delivery person arrives. If you do not like it, it is the wrong model or finish, or it arrives damaged, return it to the delivery person immediately. You do not need to pay for an order you refuse at handover. Only pay if you decide to keep it.
Seven days. A full refund.
If you have already accepted and paid for your order, contact us within seven calendar days of delivery to request a return and full refund. You can return it because you are unhappy with the case; a manufacturing fault is not required.
The refund covers the full amount you paid for the returned order, including its original delivery charge. We do not deduct a restocking fee.
How to arrange a return
- Contact our team using the details below within seven days of delivery.
- Share your order number and the phone number used at checkout. Tell us whether you want a refund or a replacement.
- We will confirm the return arrangements and where the case should be sent. Please arrange this with us before sending a parcel.
- Return the case with any included accessories. Keep the packaging if you still have it.
You may open the packaging and try the case to check its fit and appearance. Damage caused by misuse, deliberate damage, or alterations after delivery is not covered by this satisfaction guarantee. This does not limit your rights for an item that arrived faulty or damaged.
Wrong, damaged, or faulty items
If you notice a problem after delivery, contact us within seven days. A photo can help us resolve it faster. You can choose a full refund or request a replacement. Replacements depend on stock; if your preferred case is unavailable, you can choose a refund.
Receiving your refund
Because you pay the courier in cash, we will agree a suitable refund method with you, such as a bank transfer or mobile financial service. After receiving the returned case and confirming the return, we aim to issue your refund within five working days. We will confirm the amount and expected processing date with you.
We will never ask for an OTP, PIN, or account password to arrange your refund.
Cancel before delivery
Contact us as soon as possible with your order number if you want to cancel. If your parcel has already been dispatched, you can refuse it at delivery without payment.
Your rights
This policy adds our shop guarantee and does not take away any rights you have under applicable Bangladesh consumer law. For how orders work, read our Terms & Conditions.